This Agreement is made between camperdanhire.co.uk Ltd whose Registered Address is Hademore Farm, Fisherwick Road, Lichfield, WS14 9JL.
And the person/persons signing the Booking Form
camperdanhire.co.uk Ltd hires the van (including any replacement vehicle) to you subject to this Rental Agreement which incorporates these terms and conditions and the information and conditions contained on the booking form that you completed and agreed online. In entering into this Rental Agreement, you accept these terms and conditions and confirm that you will strictly comply with them. The rights and obligations contained in these terms and conditions govern your use of our van and are not transferable by you. You acknowledge that the van is owned by us and that any attempted transfer or subletting of the van by anyone other than us is prohibited and a criminal offence. We permit you to use the van on the terms of this Rental Agreement only.
Except where otherwise stated the following words have the following meanings in this Agreement:
“The Van” – This means the VW Camper hired to you under this Agreement and as specified to you by us including all tyres, tools, accessories and equipment.
”You” – The person or persons signing this agreement
“The Agreement”, “The Rental Agreement” and “Terms and Conditions” – This agreement and any document expressly referred /’to in this agreement including an insurance document and motor rental agreement.
“Booking deposit” – £350.00 – doubles as security deposit that will be returned in full subject to inspection of the vehicle.
“We / us” – camperdanhire.co.uk Ltd.
“Business Premises/Premises Collection/drop off point” This refers to our business premises at Hademore Farm, Fisherwick Road, Lichfield, WS14 9JL.
The van hire booking form must be completed with an accompanying £350.00 booking deposit which doubles as the vehicle security deposit, this will be returned upon drop-off of the vehicle – subject to inspection. On receipt of the booking form, terms and conditions confirmed as agreed, your deposit, your acceptance to hire our vehicle by our specified insurers and receipt of e-mailed confirmation from us this contract shall have effect. The hire charge is due in two stages, 50% of the total hire fee is due three months before the start of the rental period, following that the balance (50%) is due one month before the rental period.
Choice of Van. Although we want you to have the van of your choice, we must allow for unforeseen circumstances. We will do our utmost to offer you a suitable or superior alternative. Should a substitute or alternative vehicle not be available upon collection, we will be responsible for a full refund of monies received by us. All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the vehicle. No refunds are payable on accommodation, or vans not being available where you change, cancel or seek to vary the Agreement after departure. We take no responsibility for any detention, delay, loss, damage that you might experience unless caused by our negligence.
In the event of a cancellation the following applies:
Cancellations between the time of confirmed reservation and 91 days before the rental period – a refund will be issued if applicable.
Cancellations between 90 and 46 days before the start of the rental period – 25% of the hire fee will be payable.
Cancellations between 45 and 31 days before the start of the rental period – 50% of the hire fee will be payable.
Cancellations under 30 days before the start of the rental period – 100% of the hire fee will be payable.
If you change your booking date, we will only honour booking deposits for a period of 1 year from receipt after which time the booking deposit is forfeited.
If, on arrival to collect your van, your licence is unacceptable due to endorsements (that you have not notified to us at the time of booking) or defacement, you will be unable to hire the van and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the van during the rental period and include basic hire charges, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the van during the rental period, and may include (but are not limited to) loss of or damage to the van and its contents during the rental period and/or until the van is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any additional driver charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.
In some cases, we will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high-risk occupation or is aged younger than 25 or older than 70, or has criminal convictions, or any physical or mental conditions which may inhibit driving, or has had an accident in the previous 3 years. These charges will be passed to you and will be notified in advance.
Payment of Charges
All charges and expenses payable by you under this Agreement are due on demand by us. If you do not pay all charges due, a late charge of 1.5% per calendar month on the outstanding balance and any collection costs incurred by camperdanhire.co.uk Ltd, including reasonable legal fees will be added. When you comprise more than one person, each person is jointly and severally liable for all obligations of you pursuant to this Agreement.
Payment by Credit Card
Where payment is paid by credit card, you agree that: a) we are irrevocably authorised to complete any documentation and to take any other action to recover from the credit card issuer all amounts due pursuant to this Agreement in respect of any charges and the hire charges payable; b) you shall indemnify and keep us indemnified against any loss incurred (including legal costs) because of notifying a credit card issuer of a dispute; c) we may process the credit card voucher.
You agree that we are entitled to obtain payment from the credit card issuer pursuant to the paragraph above (a) in respect of any amounts due which are not known at the time of cancelling the open security payment.
By accepting this agreement, you confirm that you will have a valid insurance certificate issued by our chosen provider (DayInsure Limited) for the complete duration of your hire. A copy of your Insurance Certificate/Schedule & drivers licence will need to be sent to our administration email address (email@example.com) at least 7 days before your hire period. You are also confirming that you will have answered the questions while obtaining your insurance truthfully supplying all required information to DayInsure.
Drivers’ Licence, Health and History
Drivers must be over 25 years (unless you have adequate insurance cover with DayInsure) of age and under 76, in good health and hold a full driving licence. “Good Health” means that you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.
You will need to have held a UK driving licence for at least a year (two years if you are under 25) or a European Union Licence for at least two years. We will require the driving licence numbers and other identification information for all those who intend to drive, when you make your booking.
We will need to see the driving licences for all named drivers, plus another form of identification such as passport and a recent utility bill (dated within the last 3 months) (for each driver) on collection of the van. These must be original photo card.
The van must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties.
You warrant that all information supplied to us relating to this agreement is true and complete. In particular, collection of the van you warrant that information supplied with the original booking has not materially changed, including but not limited to the number of points on a driver’s licence.
Our Obligations – We will supply the van to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the van to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Rental Agreement or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.
Condition – You and we will check the condition of the van at the start of the rental term and on return of the vehicle. You acknowledge receipt of the van which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the van for existing damage, upon collection of the vehicle and to inform us of such before you depart.
Collection and Return
When you arrive to collect your van, please ensure you allow at least 1/2 an hour for us to show you around the van, how to drive the van, and how to operate all the features within the van. In addition, we will also need to complete the required paperwork. We have three collection slots available for hirers, they are as follows; between the hours of 08:00 – 09:00 / 12:00 – 13:00 / 17:00 – 18:00. Please inform the sales adviser which slot you wish to choose while confirming the booking.
Please return the van by the agreed time. Please allow sufficient time to get back to our premises in Lichfield, Staffordshire.
Vans can only be collected/returned outside our normal business hours via prior agreement with us.
If you return the van outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the van until the return location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the van until we are able to access it.
If at any time we have agreed that you may return the van to a place other than our premises, or if we have agreed to collect it, you will remain fully responsible for the van until it is collected by us or the AA. You are responsible for any costs incurred in returning the van to our yard should you abandon the vehicle.
We will not refund the hire charge if the van is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.
If a van is returned to our premises later than the agreed time, without our prior agreement, £35 per hour will be payable. You will also be affecting the holiday of the next person to hire your campervan. Should the late return of the van make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your credit card or invoiced to you. By signing this Agreement, you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the van being unavailable for hire.
No refund is given for early return of the vehicle.
You agree that we are entitled to charge you an additional cost, if the van requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.
If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as pushing the engine too hard, or putting petrol in a diesel engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 200miles, refilling or replacing as necessary. If you cause damage to the engine through driving too fast for an extended period, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.
You agree that the tyres on the Van are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.
Health and Safety
You must follow the health and safety guidelines when operating the campervan and its appliances and using any equipment in the campervan or awning. The instructions for using the van and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the van verbally and are to be found in the campervan handbook in your campervan.
Seat Belts, Booster and Baby Seats
You must carry only as many passengers as there are seat belts in the van. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat. For each child under 135cm (4’5” inches approx.) or under 12 years of age you must use a booster seat or baby seat as appropriate. For further info, visit www.gov.uk/child-car-seats-the-rules. Where supplied by us the fitting of any such equipment is the sole responsibility of you and we can accept no liability whatsoever for defective child or baby seats not supplied by us or the incorrect fitting by you.
Do’s & Do Not’s
You agree that you shall not:
- • Carry more passengers than the seat belt capacity of the van,
- • Use the van to carry passengers or goods for hire or reward,
- • You must not tow or push any vehicle or trailer without written permission from camperdanhire.co.uk Ltd.
- • Drive on roads/road surfaces unsuitable for the vehicle.
- • Drive when it is overloaded or when loads are not properly secured,
- • Use the van for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the van and/or delay our ability to rent the van again,
- • Damage van by submersion in water or contact with salt water,
- • Take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations,
- • Drive or allow to the van to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas,
- • Undertake driving training activity or put the van through a rotary car wash.
Extent of Hire
The Vans can be driven anywhere in the UK, including Wales & Scotland. A trip across to the Isle of Wight is permitted. With written permission from camperdanhire.co.uk Ltd a trip across Europe would be acceptable, we reserve the right to issue an additional charge for a trip overseas. When arranging a trip outside of the United Kingdom you must arrange adequate Breakdown Cover with DayInsure, without this we will not release the vehicle for hire.
Please consider the length of your hire & the speed the vans go before you plan your trip.
The fuel tank will be full on collection and must be returned to us full. An administration charge of £25, plus the cost of the missing fuel will be charged to your credit card or you will be invoiced if the van is returned with missing fuel.
All our vehicles take diesel fuel!
It is illegal to smoke inside our vans or awnings. You will be liable for any damage caused to the van, the awning or their contents through smoking.
We cannot be held responsible for the cleanliness of drinking water obtained from various campsites. The water stored in the van is not drinking water. We do advise that you drink bottled water.
In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period You must lock the van at all times when not in use.
During the period of the hire you may park your car at our premises. Although our premises are locked and fully secured, you will leave your vehicle with us at your own risk. We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us. Your vehicle will be on hard standing but not undercover unless prior agreement has been made with us.
Prohibited use of the Van
You are authorised to drive the van on the conditions of this Agreement including, at all times, to use the van in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. You may additionally lose the benefit of any waivers or insurance selected by you. We reserve the right to take back the van at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must remove and keep in a safe place any removable radio and/or radio/CD face plate when the van is unoccupied. You must use seat belts, child seats and other child restraints as appropriate and required by law.
Loss or Damage
You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the van whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the van unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement. You will be liable for the loss or damage to any in- car entertainment equipment – cover for these items (i.e. the CD player) is not provided by our insurers.
If you have any difficulties report these immediately to us. In the event of breakdown, recovery or repair services will be provided. All our vans have 24HR RAC Fleet Breakdown Cover and if they cannot assist you at the roadside they will recover the vehicle and your passengers and return you to our business premises. If you incur any minor repair bills (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) we will reimburse you up to £100. This will not include repairs to the water system, refrigerator, heater and audio equipment. Just produce your valid VAT receipt on the completion of your hire (provided the hirer was not directly responsible for any damage). Repairs costing in excess of £100 should be authorised by us PRIOR to the work being undertaken.
A replacement van may be offered but this will be subject to availability. Where a replacement is not available we will be responsible for your reasonable and foreseeable costs/expenses arising from the accident or breakdown unless caused by your negligence. Our liability extends to either replacing your van with a similar one or refunding your hire charge for any days you lose the total use of the vehicle… Dependant on your location and whether our own Recovery Vehicle is available, we may be able to get a replacement vehicle to you and pick up the broken-down van, dependant on availability. If you have caused the breakdown through your own actions, you will be liable for all costs incurred and we will not refund you any unused days of hire. If you have broken down, you must remain at a safe distance from the van until the Recovery Vehicle arrives. You may not abandon the van at the roadside. You must hand over the keys to the authorised Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the van to our yard and any costs arising from loss or damage to the van whilst it is unattended from your credit card or you’ll be invoiced.
Accidents, theft and vandalism
You must, where possible, report any traffic accident involving the van to the police (and us) immediately and report loss, damage or theft involving the van to the police (and us) within 24 hours of the incident or discovery of the incident. You must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.
An accident or theft report form must always be completed and submitted to us when you return the van or within 3 days of return of the vehicle, containing all the above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.
You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately invoiced to you and we will require payment within 14 days. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property.
You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the van and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example, and without limitation: damage caused through loaded luggage and cycles.
You must use the van and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.
Breaches of these Terms and Conditions
If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to terminate your booking without notification, and if you are already in the van, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the van to our yard. Breaches in our Terms & Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.
Our Liability to You
We will only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the van for business purposes.) We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.
These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our yard). In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
When you book your campervan, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the campervan and insurance for you. We reveal your identity information to our insurance company, but we do not share your payment details with them. We do not store credit card details, nor do we share customer details with any third parties.
Governing law and jurisdiction
We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. We and you irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.
Health and Safety Guidelines
Below is an outline of our Health and Safety Guidelines. You will be given more detail about health and safety when you collect the van. Our campervan handbooks, which reside in each campervan, also provide details of health and safety guidelines for driving the vans, and using the van facilities, etc. We suggest you read these handbooks once you have collected your van as, in addition to the health and safety considerations, they provide useful information about your van and its facilities.
When you arrive at our premises to collect your van, please keep your children supervised at all times. We do not allow unsupervised children into the vehicle workshop. We try to ensure your van can be parked outside, next to your car where possible when you arrive, to facilitate meeting your van and loading your luggage.
Please take all precautions to protect your own health and safety and that of anyone else in the campervan or awning including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the campervan or awning at any time. Ensure a responsible adult is in the vehicle at all times when the appliances are being used. Ensure you are aware of the location of safety equipment such as the first aid kit (under rock and roll bed) and fire extinguisher (on its stand).
Fire, accidents, breakdown
See our campervan handbook, provided in the van. You will also be given verbal instructions when you collect the van. It is imperative that you and your party are familiar with these instructions.
Health and Safety at Campsite
When you arrive at each Campsite, ensure you familiarise yourself, and all members of your party, with the health and safety arrangements applicable on the site. It is imperative you are aware of the following:
Fire – to include assembly point, systems for raising the alarm, etc.
First Aid – location of the first aid box, details of the first aiders, etc.
You must carry only as many passengers as there are seat belts in the van and ensure all passengers are strapped into the seatbelts when the vehicle is moving. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat.
Please remember to strap the roof down before driving anywhere. Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off; the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place before moving off.
If you are using the roof rack, we cannot accept responsibility for any injury to yourself or anyone else, or loss or damage to your own or anyone else’s property. If you do decide to put something on the roof rack, it is your responsibility to secure it well and to take the objects on and off, being mindful of the risks involved in lifting large or/and heavy items.
Use of Appliances and Equipment
Please exercise caution at all times when using the appliances and facilities in the campervans.
Ensure the gas is turned off at the gas cylinder at all times when the cooker, grill is not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on. You may operate the fridge whilst the vehicle is moving as long it is only using the battery as its power source and not the camping gas or the mains hook up. Never ever have the fridge, or the cooker operating with gas when you are driving. Before starting to drive the van, always ensure the electrical supply is disconnected.
Stowage of the Table Top Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly.
Use of a disposable BBQ
Do not use any disposable BBQ in the campervan or awning and keep it at a distance of 3 metres from the awning and van when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or a farm.
Please do not drive or operate anything in the vehicle when you are under the influence of drink or drugs or any medication that may cause drowsiness.
We ask that you exercise caution at all times in the use of the campervan and its equipment, following instructions (given verbally on collection and provided in your campervan handbook) where appropriate. Please do not hesitate to contact us (07967 076797) if you are unsure about how to operate anything. camperdanhire.co.uk Ltd cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.